Ordering
Custom Work:
With each each piece we make it custom fit to your size, so you’ll need to get in touch with us at abigailgreydanus@gmail.com . Once we have your design worked out and a sketch and quote is approved we’ll send over a list of all the measurements information we’ll need from you and go into detail on taking the measurements if you have any questions about it.While I am happy to receive reference photos of design styles you like I will not replicate other designers work, and will refer you to the proper designer if you are looking to have something specific you’ve seen made. You’re welcome to send photos of styles for detail, shape, color, etc references, be it of latex garments or fabric but I will work with you to make sure that your garment is entirely one of a kind, after all what’s the point of a custom garment if other people have it right!?
Payment:
We accept payment through paypal and also a paypal like form called “google checkout”. Google checkout is our preferred method as it allows customers both here in the US, where we’re based, and also internationally to pay with whatever credit card method is convenient to them. When a design idea is finalized we’ll send you an invoice in either google checkout (or paypal if you prefer) and you can fill out the information as necessary. Both are a safe, easy way to pay for orders from anywhere in the world. Because our pieces are all custom made to your size, we do need to receive payment before garments are started on.
Order times:
Orders normally go out 3 weeks or less from the order dates. Sometimes during our busier times of the year the delivery time can be a bit longer, if this is anticipated we’ll let you know. If you need an item by a specific date do let us know so we can do our best to accommodate getting it to you in time.
Deliveries:
We ship all of our items internationally, so don’t hesitate to place an order from your part of the world. Each delivery is insured for the garments value and has tracking on it so we can give you the info and you can anticipate it’s arrival. Items are typically shipped through US Mail, however if you have a rush order, or would prefer another method we also ship through UPS and FEDEX as well. We discretely package your garments and send them to you with the utmost care.
Returns and refunds:
As all of our garments are custom made we do not offer returns on any pieces that we make. If you are unsatisfied for any reason do be in touch and we’ll do our best to sort out any problems that may arise. We accept no responsibility if a fit issue arises in a garment that had the measurements supplied by the customer. We do our best to pattern closely the measurements given to us and can not be held accountable if they were taken incorrectly. We work closely with you before the garments construction to insure that the measurements are taken properly and if there is any fit problems that arise when the garment is worn upon arrival of it we will work to make sure the fit does get adjusted for you so that the garment is exactly how you desire it. This could include simply sending it back to us for adjustments to be made, etc. We’ll work with you to get it right, rest assured.
We can’t be held liable for poorly handled latex garments. Before wearing your garment please read the latex care instructions below and follow closely. If you do have any tears in your garments over time, however, let us know and for a fee we can typically repair the damaged garment for you.
International orders:
It has come to my attention recently that some International orders are being charged duties, and taxes and others are not. Please keep in mind when ordering that all fees applied upon arrival of the parcel to your country are the responsibility of the buyer. I don’t typically know exactly what the current fees are in each country and do try to keep them as low as I’m able when filling out forms to mail items but occasional they do get applied upon the arrival.
